Health Coding for Accurate Billing

Imagine an environment where patient procedures don't always match what is billed. The goal of this project was to help fix that and do it effectively. Healthcare professionals, understandably, often see the billing aspect of patient care as cumbersome & confusing. We improved the experience by replacing an older system.

This project involved on-site testing at many locations throughout Dallas. Getting up early in the morning to meet practitioners was often the only time they could meet.

Usability testing, user interviews, sketching, visual design, & digital prototyping were all aspects of this work.